Today there are too many channels such as Voice, E-mail, Web Chat, SMS, Facebook, Twitter, WhatsApp and other social media platforms that you have to manage. You will need a lot of time and resources to handle them. With Divatel Omnichannel solution, your agents can reply to emails, answer customer calls and chat with customers right within a single Omni-Channel Desktop interface. No need to spend a lot of time for training!
Connect and understand all your customer interactions and data
There is no special hardware or software to purchase and to maintain for using it. Easily connect the telephone systems of remote offices, improve communication, and make inter-office phone calls free. Huge Cost Savings on Divatel International calls, as low as 3¢/min for overseas calls.
An omnichannel contact center platform is good for employees, too. Give your agents a 360-degree view of the customer over time and across all channels and touchpoints. With the right solution an agent can identify the phase of the customer journey, such as purchasing, onboarding or problem resolution. When agents and reps have all that knowledge at their fingertips, they’re more engaged and empowered to solve issues, give the right advice or guide customers in their buying journeys.
You can always access past interactions with any customer on any channel. Agents can follow up with customers and keep track of conversations by converting them into tickets.