Introducing a multichannel customer support software to improve your customers journey with quicker problem solving technology. Build stronger relationships with customers by helping them reach you via their preferred channels with our easy-to-use and cost-effective contact center software.
Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
Improve Your Business Productivity and Respond to Numerous Customer Queries With Contact Center Software, an Intelligence Innovation for Better Customer Interactions.
Our compact feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on premise as per your business requirement.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Open doors to new opportunities with scalable world-class software custom made for you
Make a difference and grow together by enabling new-age solutions
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
Yes, you can use DivaCC’s Click-2-Call API, which can be used with third party integrations.
Yes, DivaCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, DivaCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with DivaCC.
Yes, DivaCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, DivaCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
DivaCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The DivaCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
As an omnichannel contact center software, DivaCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with Diva CC. However, with DivaCC you can export CDR’s and use them with third party billing. Call detail API is available for 3rd party integration.