Business grows more competitive each day, and your customer demands increase as well. Telephone hotlines and contact centres are often the first channel customers turn to when looking for help or advice. A bad customer experience can permanently damage your company’s reputation. On the other hand, positive experiences create happy customers, which are essential for successful and growing companies.Let’s exceed your business goals and customer expectations with the Divatel Contact Centre Solution start from today!
Make and receive calls within your contact centre application and retain customer conversations in one place. Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.
The real-time panels and dashboards, that can be customized, allow supervisors to monitor agent’s performance and make dynamic changes when needed. Supervisors can also perform call monitoring and recording services for quality assurance purpose.
Please find nice image that best describe it.Scalability allows instant and large expansion without technology changes. Confidently subscribe to only the amount of capacity needed without restricting future seamless growth.