Introducing a multichannel customer support software to improve your customers journey with quicker problem solving technology. Build stronger relationships with customers by helping them reach you via their preferred channels with our easy-to-use and cost-effective contact center software.
Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
- Workflow Simplification: Unifying information to make it quickly accessible from one place whenever required
- Streamlining Support: Reach out to your customers easily across different channels with omnichannel support software.
- Automation: Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
Improve Your Business Productivity and Respond to Numerous Customer Queries With Contact Center Software, an Intelligence Innovation for Better Customer Interactions.
1000+
Concurrent Calls
250+
Agents
Attractive
UI/UX
Third Party
Integration
Product
Customization
Roburst
And Secure
Our compact feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on premise as per your business requirement.
- Omnichannel Platform
- Personalization By Automation
- Single Tenant and Multi- Tenant
- Cloud- Delivered and On- Premise
- WFH and Hybrid Work
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Single Tenant and Multi- Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Realtime Analytics and Report
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Build In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Browser Based
No installations please! Simple & Easy.
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Quality Analysis
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
WhatsApp Broadcasting
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Opt for DivaCC to embrace redundant channels of communication for captivating as many interactions.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Augment accuracy and promote productivity through the Salesforce CRM integration with DivaCC!
DivaCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with DivaCC!
Customer
Open doors to new opportunities with scalable world-class software custom made for you
Service Provider
Make a difference and grow together by enabling new-age solutions
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
- With DivaCC, offer your agents all the intelligent tools they need to succeed while empowering them to deliver the best user experience.
- It helps in decreasing the percentage of escalations and shortens the Average Handling Time (AHT). It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
- An omnichannel contact center software that supports voice from one secure platform.
- It ensures increased productivity by analyzing real-time analytics, improving response time, and automating all the mundane tasks.
- It allows you to scale your business by meeting both immediate and evolving business requirements.
Yes, you can use DivaCC’s Click-2-Call API, which can be used with third party integrations.
Yes, DivaCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, DivaCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with DivaCC.
Yes, DivaCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, DivaCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
DivaCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The DivaCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
As an omnichannel contact center software, DivaCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with Diva CC. However, with DivaCC you can export CDR’s and use them with third party billing. Call detail API is available for 3rd party integration.