Divatel Features
for the Better Communication
Cloud Phone Features
We got the best features for your business.
Music on Hold
Caller can enjoy music while on hold
Auto Attendant
Interactive Voice Response (IVR) look more professional
Cloud PBX
Access phone anywhere in the world as long as you are connected to internet
3 in 1 Platforms
Stay connected to your client and colleagues with IP Phone, Soft Phone and Mobile Application
Call Conferencing
Make it a collaborative conversation by hosting a total of up to 3 people on the same live call. If more than 3 people, can be arrange with extra Voice Channel Subscription
Business Hour
Set customized schedules to confirm exactly when each of your numbers are available to receive calls
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions
Call Queuing
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Call Forwarding
Forward calls to external numbers
Call Logs
Receiving Call Logs on daily basis via email or access it at anytime via client portal
Ring Groups
Route calls to teams grouped by department, location, skill, language or any other trait you’d like
Hunt Group
Create departments are filter the calls
Voicemail
Get Voicemail Mail when you're not on desk and send it to your email
Do Not Disturb
Need quiet time use DND
Extension Dialling
Call colleagues with their extensions no matter where they are
Blacklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about
Forward-to-Phone
Stay in touch even when you are out of office, by forwarding calls to your mobile device
Contact Centre Features
We got the best features for your business.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call
Call Monitoring
Accelerate employee training and boost quality assurance by listening in on live calls
Call Queuing
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice
Call Barging
Supervisor listen and barge into live calls regardless of the location of the agents
Call Centre Analytics
Keep track of key performance indicators like wait time, missed call rate, call volume, and more
Toll-Free Numbers
Create toll-free numbers in Singapore
International Numbers
Claim local numbers for your business in different countries — even if the team works a continent away
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation
Tags
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups
Click-to-Dial
Save minutes every day with the power to launch calls with a single click
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions
Skill-Based Routing
Route calls to teammates grouped by shared skills like a linguistic or technical specialty
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules
Real-Time Dashboard
Gain a real-time perspective of team activity so you can shift resources and optimize
After-Call Work
Give staff time after every call to quickly tag, assign, and prepare for the next conversation
Advanced Features
We got the best features for your business.
Extend the Support
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity
Omni-Channel Module
Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms
Live chat and embedded support
Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app
Auto-Dialer Module
Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling
CRM Integrations
Integrates with your CRM and Helpdesk tools to keep all conversations connected
Start Your Cloud Experience Today!
Ready to Start Communications without Limitations?